Product to Customer
Specialist

Contracts

Marketing & Sales

Remote

Product to Customer Specialist (Contractor)

UpRank Ads – Remote

About the Role

We’re looking for a Product to Customer Specialist to join UpRank Ads. This role is a blend of sales, affiliate management, onboarding, and customer care. You’ll share what we do with prospects and help them on their journey of becoming a customer. Your job doesn’t stop at the sale, you’ll be their go-to person to ensure a smooth experience from day one and beyond. Helping to not only make one sale but to also ensure a continued relationship.

Key Responsibilities

Respond to inbound leads

Handle outbound sales and follow-up

Close new customer sales with a consultative approach (not pushy)

Walk new customers through onboarding

Walk customers through basic campaign setup

Help clients understand how to use UpRank Ads to hit their goals

Check in regularly to ensure satisfaction and answer questions

Help to manage our affiliates

Help grow our affiliate sales

Document activity in CRM and stay organized with follow-ups

Provide feedback to the team on what customers need or are asking for

Requirements

Experience in sales or marketing (bonus if you’ve done both)

Excellent written and verbal communication skills

Detail-oriented, able to keep up with multiple customer journeys

Tech-savvy and confident learning new platforms and AI tools

Comfortable working independently and managing your time well

A go getter, we want people who being great value

Warm and professional with a people-first mindset

Not a hard closer, more of a trusted guide and solution-finder

Tools You'll Use

CRM systems (we’ll train you on ours)

Email and communication tools

AI-powered campaign tools

Internal knowledge base for onboarding support

Contract Details

This is a contractor position with flexible hours

Compensation to be discussed

Must be available to respond within business hours

UpRank HQ Contact

404 4th Ave
Mason, Ohio 45040
513-548-4420 (Text/Call)

Book A Call